Returns, Refunds & Complaints Policy
Our Commitment to Freshness and Customer Satisfaction
At Flowers Loughton, we are dedicated to delivering only the freshest, highest-quality flowers to every customer. As a trusted local florist proudly serving Loughton households and businesses, our commitment extends beyond beautiful arrangements—we guarantee exceptional service and customer care. Read on to learn about our policy regarding returns, refunds, damaged orders, and how we handle complaints.
Fresh Flowers Guarantee in Loughton
We understand that flower freshness is essential. That’s why we offer a Fresh Flowers Guarantee on every bouquet and arrangement delivered within Loughton and the surrounding area. Upon delivery, our flowers are hand-selected and arranged to ensure peak appearance and longevity. We guarantee that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to the care instructions supplied with your order.
Damaged-On-Arrival Policy
If your flowers arrive damaged, wilted, or do not meet the expected quality due to factors within our control, please notify us as soon as possible. We kindly request that you inspect your order upon arrival and contact us within 24 hours of receipt. Providing a clear photograph of the issue will help us resolve your concern swiftly. Our team is committed to making it right—your satisfaction matters to us.
Refund & Replacement Options
Your happiness is our top priority. Should your order not meet our Fresh Flowers Guarantee, or if your flowers are damaged on arrival, you may be eligible for one of the following solutions:
- Full Replacement: We will arrange for a replacement bouquet or arrangement of equal or greater value, delivered promptly at no additional cost.
- Partial or Full Refund: In cases where a replacement is not suitable, we may offer a partial or full refund, depending on the circumstances of your order and the issue encountered.
Please note that all refund or replacement requests should be made within 48 hours of delivery. Each claim will be assessed individually to ensure a fair and prompt resolution.
Our Complaints Process
If you are ever less than completely satisfied with your Flowers Loughton experience, we invite you to let us know. Every concern is important to us and will be addressed personally by our dedicated customer care team. Here’s how our complaints process works:
- Raise Your Concern: Contact us within 48 hours of your delivery, supplying your order details and a description or photo of your issue.
- Assessment: A team member will review your concerns and any supporting evidence, then contact you for further information if needed.
- Resolution: We will collaborate with you to find a suitable solution, whether that be a replacement, refund, or another gesture reflecting our service commitment.
Trusted Local Florist in Loughton
As a well-established Loughton florist, we are proud to support our local community. Our customers’ trust is at the heart of everything we do. Whether delivering to homes or local businesses, Flowers Loughton stands behind every order. If you have any questions about our Returns, Refunds & Complaints policy or would like advice on caring for your fresh flowers, our friendly team is always here to help.
