Legal Terms for Online Flower Delivery in Loughton

Flowers Loughton Online Terms & Conditions

Introduction

Welcome to Flowers Loughton’s Terms & Conditions for our online flower delivery service. These Terms govern your use of our e-commerce platform for ordering flowers online and apply to all customers in Loughton and the surrounding areas. By using our website and placing an order, you accept these Terms in full. If you do not agree to these Terms, you must not use this website or our services.

Order Process

Flowers Loughton offers a wide range of floral arrangements, bouquets, and related products for delivery in Loughton and adjacent localities. To purchase, simply browse our selection, add items to your basket, and follow the checkout prompts. Upon checkout, you will be asked to provide accurate delivery details, recipient information, preferred delivery date, and any special instructions. Please verify all information before submission, as we cannot be held responsible for errors or omissions by the customer. After order submission, you will receive an automated confirmation acknowledging receipt; this does not constitute acceptance of your order. Acceptance and contract formation occur when we dispatch your flowers and send you a shipping confirmation.

All orders are subject to availability of products and delivery schedules. During peak periods and seasonal events, we recommend placing your order early to secure preferred flowers and delivery slots. In rare cases where products are unavailable after your order is placed, we reserve the right to substitute items of equal or higher value. We will endeavour to contact you in those circumstances but may proceed in your best interest if we do not hear from you promptly.

Delivery Policy

Our online flower delivery is available throughout Loughton and the surrounding areas, as advertised on our website. Delivery times vary depending on order volume, recipient location, and requested delivery window. While we make every effort to deliver within the specified period, exact times cannot be guaranteed due to external factors beyond our control, including traffic and weather. It is your responsibility to ensure that someone is available to receive the flowers at the delivery address during the agreed timeslot.

In cases where delivery is not possible (for example, if no one is present at the address), we may attempt to deliver to a neighbour, leave the flowers in a safe location, or leave instructions for the recipient to arrange collection. If redelivery or collection is required, additional charges may apply.

Payment Terms

All flower orders must be paid in full before dispatch. We accept the payment methods as specified at checkout, which may include major credit and debit cards. By submitting payment details, you confirm that you are authorised to use the chosen method. Prices are shown in British Pounds (GBP) and include VAT where applicable.

If there are issues processing your payment, your order will not be processed until receipt of cleared funds. We reserve the right to cancel or delay your order pending payment verification. Product prices and delivery fees are as shown at the time of purchase. Although we strive to ensure listing accuracy, Flowers Loughton reserves the right to amend the price or details of products and delivery fees at any time prior to contract formation. In circumstances of pricing error, we may decline your order and notify you accordingly, with any payments refunded promptly.

Cancellations and Amendments

You may cancel or amend your flower order by contacting Flowers Loughton, subject to the conditions below:

Standard Flower Orders: Orders for standard bouquets or arrangements (non-customised) can be cancelled or amended up to 24 hours before the scheduled delivery date. Cancellations received within 24 hours of delivery may not be eligible for refund due to preparation and perishable nature of flowers.
Custom or Bespoke Orders: Orders that are specially customised or personalised may only be cancelled within 12 hours of the order being placed, as preparation may begin shortly after ordering. After this window, cancellation is solely at our discretion and may incur charges to cover costs already incurred.

To initiate a cancellation or request an amendment, please provide your order number and full contact details via the methods available on our website. Refunds for eligible cancellations will be processed back to the original payment method within 7-10 working days.

Returns, Refunds and Product Quality

Flowers are perishable items and are excluded from the standard statutory right to return. However, if you receive flowers from Flowers Loughton that are damaged, wilted on arrival, or of unsatisfactory quality, please notify us within 24 hours of delivery. We may request photographic evidence to confirm the issue. Our team will assess your complaint and, if justified, will offer you a replacement, partial refund, or full refund, depending on the situation. We regret that we cannot accept claims raised more than 48 hours after delivery or for changes that occur due to neglect or mishandling after receipt.

We take pride in ensuring all fresh flowers meet our standards prior to delivery. Due to seasonal availability and natural variation, flower arrangements may differ slightly from imagery on our website. Substitutions may be made with flowers of equal or greater value and colour scheme will always be respected.

Customer Obligations

By placing an order, you confirm you are at least 18 years old. You agree that the information provided is accurate and that you accept liability for any loss arising from incorrect details (such as delivery address errors). For addresses that are difficult to access or find, please provide additional instructions at the time of order.

Customers are responsible for ensuring that recipients are present at the delivery address or are available to receive the flowers during the selected time slot. We do not accept liability for loss or deterioration of flowers if delivery cannot be completed on the first attempt, or for items left in a safe location as instructed by the ordering customer.

Limitation of Liability

To the maximum extent allowed under UK law, Flowers Loughton and its affiliates accept no liability for:

Indirect, special or consequential losses, loss of profit or opportunity, or loss caused by delayed or failed delivery beyond our reasonable control.
Deterioration or loss caused by incorrect delivery information, recipient unavailability, or mishandling after delivery.
Variations or substitutions in flower arrangements due to unforeseen supply issues, providing all substitutions are of equal or greater value and within the same colour scheme.

Our maximum liability for any claim, including for replacement or refund, shall not exceed the amount paid for the original order.

Intellectual Property

All images, designs, and content on the Flowers Loughton website are protected by copyright and intellectual property laws. You may not copy, reproduce, or distribute any content without prior written consent. Product images are for illustration. Arrangements and packaging may differ slightly in accordance with seasonal availability and artistic discretion.

Privacy and Data Protection

Flowers Loughton handles personal information in accordance with current UK data protection laws. Data provided during order placement is used only for the purpose of fulfilling your order, handling payments, and communications related to your purchase. Full details of our data practices can be found in our Privacy Policy, available on our website.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes, claims, or proceedings arising in connection with these Terms or your use of Flowers Loughton’s services shall be subject to the exclusive jurisdiction of the English courts.

Amendments to Terms

Flowers Loughton reserves the right to amend these Terms & Conditions at any time. Updates will take effect from the moment they are published on our website. We advise customers to review the Terms periodically to remain informed of any changes. Continued use of the website and our services after changes have been published constitutes your acceptance of the revised Terms.

Other Important Information

These Terms & Conditions apply to all customers purchasing flower delivery through the Flowers Loughton website, covering Loughton and the surrounding areas. These Terms do not affect your statutory rights under UK consumer law. In the event that any provision in these Terms is held to be invalid or unenforceable, such provision shall be omitted or amended to the minimum extent required and the remaining Terms will continue in full force.

If you have questions about these Terms & Conditions, or about any aspect of ordering flower delivery online from Flowers Loughton, please refer to the customer support options available on our website.